Objective |
Information Technology Support
Position |
Experience |
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19962002 DuPont Performance
Coatings Troy, MI Information Systems
Specialist
Responsible for workstation support for a site with ~800 users and 400+ workstations in
6 buildings. Experience supporting Wintel workstation platforms including Win95, Win98,
WinNT, WinXP. Experience with Mac systems up to OS 8.6. Duties included software
troubleshooting and installation and hardware troubleshooting.
Managed workflow for first level workstation support personnel. Prioritized jobs and
assigned to first or second level support as needed. Primary on-site technical resource
for local support team.
Managed user network connectivity by working with telecommunications vendors.
Local administration of LAN running Microsoft NT 4.0. Administered creation of accounts,
groups, permissions and directory structure. Administered creation of LAN print queues and
configured network printers to work on the LAN. Worked closely with remote server
administrators and managers to troubleshoot problems.
Managed Local Area Network running Netware version 3.1 with ~800 users and 50 LAN
printers.
Responsible for LAN side of WAN printing from IBM and UNIX mainframes. This included
local troubleshooting of mainframe print problems and administering print queue creation
and formatting.
Part of five person team that implemented a migration of LAN from Netware to NT servers.
This included two sites with 3 Novell servers, 1500+ users, 800+ workstations, PC and Mac
platforms, served applications and shared documents. The two sites included the business
headquarters, primary production facility and primary research facility for a multibillion
dollar enterprise that is part of an large international firm. I was personally
responsible, along with the LAN manager for our sister site, for configuring the NT
servers. The final rollout involved coordinating the work of two DuPont teams and three
different vendors. I was responsible for migrating the personal data of 400+ users, as
well as the shared data for the research facility and business headquarters. No data was
lost and the migration went smoothly, with no significant problems. I was personally
responsible for supervising a team of eight vendor employees migrating individual
workstations.
Implemented software solution that saved over $140,000 in Macintosh lease costs during
the migration to NT servers. Planned implementation and coordinated rollout with NT
migration team.
Managed the migration of 100+ Macintosh users to Wintel platforms. Provided technical
assistance to users in file migration and file renaming.
Managed IP address assignment for our site.
Webmaster for local sites web site on corporate intranet.
Managed Internet access for site.
Worked on helpdesk as needed.
Administered service calls for hardware support and supervised contract personnel
performing service.
Supported users accessing corporate network remotely.
Small amount of hardware support.
Managed local NT 3.51 server used for quality system and for serving shared CD-ROM based
application.
Administered local NT 4.0 server used as Domain Name Server.
Managed local Mac OS 8.6 server used for shared Macintosh applications and legacy files.
Lease implementation. Responsibilities included providing input on hardware and software
configuration, and participating in planning, image creation, staging and rollout. This
involved inspecting, wiping and packing lease returns and imaging, configuring, installing
and testing new workstations and printers.
Received two special performance awards. One was given to my local IT team for
self-management and the other was given for work in the NT migration.
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19911996 DuPont Performance
Coatings Troy, MI Waste Management Specialist
Responsible for managing waste management facility of large research and development
laboratory of automotive coatings manufacturer. Managed opening of facility and
established procedures for waste segregation, collection, recycling and disposal of both
hazardous and non-hazardous waste. The facility saved ~$500K in costs in the first year of
operation alone by recycling cleaning solvent, steel and aluminum.
Responsible for compliance with state and federal laws for hazardous waste, including
maintaining waste inventories, scheduling appropriate disposal and filling out Uniform
Hazardous Waste Manifests. Non compliance could expose the company to million dollar fines
and very adverse publicity.
Worked with transportation and disposal vendors to resolve disposal issues. This
involved coordinating waste inventory with disposal facility schedules and transportation
availability. Responsible for resolving problems with transportation and disposal.
Responsible for working safely with hazardous materials. The hazards included
flammability as well as exposure to dangerous chemicals, including lead, cadmium and
chromium.
Operated, serviced and maintained equipment including solvent recycling distillation
unit, can washer, and various crushers and compactors.
Supervised contract and company personnel involved in collecting and processing waste.
Received special performance award for work in getting the facility operational and for
financial savings achieved.
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19821991 DuPont Performance
Coatings Troy, MI Refinish Quality Lab
Technician
Responsibilities included mixing and weighing paint formulas, spraying test panels,
performing various tests on liquid and cured paint and paint films, and recording and
analyzing data from a variety of test and data acquisition equipment. Wrote exposure
reports, research reports and work instructions.
Responsible for working safely with hazardous materials. The hazards included
flammability as well as dangerous chemicals, including lead, cadmium, isocyanates and
chromium.
Received two awards for safety suggestions.
1995Present Rokem Needle Arts Oak Park, MI
Proprietor
Established computer based custom embroidery business.
Responsible for design, marketing and production of embroidery designs and embroidered
apparel. This included using a variety of specialized software programs for embroidery
design and production, as well as implementing a local peer-to-peer network to connect
design and production computers.
Work with a variety of vendors for consumables, apparel and equipment servicing.
Design and maintenance of business website, www.rokemneedlearts.com,
including development of a system that allows customers to order custom items online.
2002Present ChevySSRForum.com Oak Park, MI
Publisher/Editor
Edit and publish automobile enthusiast website, www.chevyssrforum.com
Designed and promoted original content website that consistently ranks #1 or #2 on major
search engines for this vehicle, usually just ahead or just behind the official Chevy SSR
website.
Work with corporate media staff to keep website up-to-date.
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Education |
19691972 Berkley High
School Berkley, MI
- Diploma, Magna Cum Laude.
- National Merit Finalist
1972 Hebrew University Jerusalem, Israel
- Summer Collegiate Institute
- Courses in archeology and biblical history
1972-1977 University of Michigan Ann Arbor, MI
- Majored in Studies in Religion with simultaneous pre-med curriculum.
- Courses included 4 semesters of chemistry, 4 semesters of biology, some physiological
and cognitive psychology, along with courses for religion major.
19911992 Wayne State University Detroit, MI
- Graduate program in Hazardous Waste Management
19962002 Various Training Companies Metro Detroit
- Understanding Data Communications
- Managing Netware 3.1
- Supporting Windows95
- Administering Windows NT Server.
- Supporting and administering WindowsXP.
- HTML, Microsoft FrontPage
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Interests Languages |
Music, religion, technology, my
children. English, Fluent in Hebrew, four years of high school French. |
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